Privacy Policy
This Privacy Policy explains how No BS AI ("No BS AI," "we," "us," or "our") collects, uses, shares, and protects information when you visit our websites, contact us, receive text messages or calls from us, or use our services, including our CRM platform at crm.nobsai.app, websites, AI assistants, and automations (together, the "Services").
The short version: We collect what we need to run the Services and talk to you. We don't sell your personal information. We don't share your mobile information with third parties or affiliates for marketing or promotional purposes. You can opt out of texts at any time by replying STOP.
1. Information we collect
Information you give us
- Contact information, such as your name, email address, phone number, business name, and mailing address, when you fill out a form, book a call, sign up, or contact us.
- Messages and communications, including emails, text messages, chat messages, form submissions, and other content you send to us or through the Services.
- Account and billing information, such as login details and the information needed to process payments. Payment card details are handled by our payment processors; we do not store full card numbers.
Information from calls and AI assistants
- Call recordings and transcripts. When you call or chat with an AI assistant or phone line operated by us or for one of our clients, the call or conversation may be recorded and transcribed, and the AI assistant may generate summaries or notes. Where required by law, you will be told that the call may be recorded.
Information collected automatically
- Usage data, such as your IP address, browser and device type, pages viewed, links clicked, referring pages, dates and times of visits, and email or message open and delivery information. We collect this using cookies, pixels, server logs, and similar technologies.
2. How we use information
We use information to:
- Provide, operate, maintain, and improve the Services;
- Respond to your questions, requests, and appointment bookings;
- Send you service messages, such as confirmations, reminders, account notices, and support replies;
- Send marketing messages where you have agreed to receive them (you can opt out at any time);
- Process payments and manage accounts;
- Power AI assistants, including answering calls and messages, transcribing and summarizing conversations, and routing leads;
- Monitor, secure, and troubleshoot the Services and prevent fraud or abuse;
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information.
3. Text messaging (SMS) privacy
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties.
- The exclusions above do not prevent us from sharing information with service providers that help us deliver the messages (for example, our CRM and telephony providers), and only for that purpose.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out at any time. Reply HELP for help, or email bobby@nobsai.com.
If you reply STOP, we will send one message confirming that you have been unsubscribed and will then stop sending you text messages from that number, unless you opt in again. See the SMS Terms for more details.
4. How we share information
We share information only as described in this policy:
- Service providers. We use trusted vendors to run the Services, including CRM and marketing software providers, telephony and text messaging providers, payment processors, AI and transcription providers, website hosting providers, and email delivery providers. They may use information only to provide services to us and must protect it.
- Our clients. If you contact one of our clients through a website, phone line, AI assistant, or messaging system we operate for them, your information is shared with that client.
- Legal and safety reasons. We may disclose information if required by law, subpoena, or court order, or when we believe in good faith it is necessary to protect the rights, property, or safety of No BS AI, our clients, users, or others.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
- With your consent. We may share information for other purposes when you ask us to or agree to it.
None of the sharing above includes sharing mobile information or text messaging opt-in data and consent with third parties or affiliates for their marketing or promotional purposes.
5. Information we process for our clients
We build and run CRM systems, websites, AI assistants, and automations for business clients. When we process information about a client's customers or leads, we do so on that client's behalf and according to their instructions. In that case, the client's own privacy policy also applies, and requests about that information may be directed to the client. We will help our clients respond to those requests.
6. Data retention
We keep personal information for as long as needed to provide the Services, maintain our business records, resolve disputes, and meet legal, tax, and accounting obligations. Call recordings, transcripts, and messages are kept for as long as the related account or client relationship is active, or as directed by the client, and then deleted or de-identified within a reasonable time. When information is no longer needed, we delete it or make it de-identified.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect information, such as encrypted connections (HTTPS), access controls, and limiting access to people who need it. No system is 100% secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us right away.
8. Your choices and rights
- Text messages: reply STOP to opt out, or HELP for help.
- Emails: use the unsubscribe link in any marketing email.
- Cookies: you can block or delete cookies in your browser settings. Some parts of the Services may not work properly without them.
- Access, correction, and deletion: you can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have additional rights under applicable law.
To make a request, email bobby@nobsai.com with the subject line "Privacy Request." We may need to verify your identity before acting on the request. We will respond within the time required by applicable law, and we will not discriminate against you for exercising your rights.
9. Children's privacy
The Services are intended for businesses and adults. They are not directed to children under 13 (or under 16 where local law requires), and we do not knowingly collect personal information from children. If you believe a child has given us personal information, email us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above. If the changes are material, we will take reasonable steps to let you know. Continuing to use the Services after an update means you accept the updated policy.
11. Contact us
Questions about this Privacy Policy or how we handle your information? Contact us:
No BS AI1740 Grassland Parkway, Alpharetta, GA 30004
Email: bobby@nobsai.com